The results took far too long to come out, and if it's going to be this slow, there should be a notice about it.

The results took far too long to come out, and if it's going to be this slow, there should be a notice about it.

Thank you very much for using our testing service and for sharing your feedback.
We apologize for not providing sufficient prior explanation regarding the range in reporting dates for results.

In order to prevent any possible testing errors, we perform every parent-child DNA test twice—
at no additional cost and without requiring resubmission of samples—
and since each submitted sample differs, we set a range of 4 to 8 business days even for our speed testing service.

Thank you once again for your valuable feedback.
We will continue to take our customers' voices to heart and work to improve our services, including the speed of testing.